Last updated: December 2025

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Neu Wave Training is committed to protecting your privacy and ensuring your personal data is handled responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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What Personal Data We Collect

We only collect personal data that is necessary to deliver our services or operate our business. This may include:

Information you provide directly

• Name, job title and organisation

• Email address and phone number

• Billing details (when booking or purchasing)

• Accessibility or adjustment requests for training

• Messages sent through website forms, email, or social media

 

Automatically collected data

• Website usage and analytics (IP address, device type, browsing activity)

• Cookies and tracking data (see Cookies section)

 

How We Use Your Personal Data

We use your information to:

• Respond to enquiries and provide requested services

• Process bookings, payments and invoices

• Deliver training, resources and communications

• Provide important service updates

• Improve our website and service experiences

• Maintain legal and financial records

Marketing communications (including newsletters or promotional materials) will only be sent with your explicit consent. You can unsubscribe at any time using the link in communications or by contacting us.

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Lawful Bases for Processing

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We rely on one or more of the following legal bases:

• Contract – to fulfil training or consultancy bookings you’ve requested

• Consent – when you opt into marketing or provide sensitive personal data

• Legitimate Interests – for business operations, security and service improvements

• Legal Obligation – for tax, audit or regulatory purposes

 

Data Retention 

We retain personal data only as long as necessary — typically up to 6 years for accounting and legal purposes.

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Sharing Your Information

We do not sell or trade your data.

We may share limited information with trusted third-party providers who support our business, such as:

• Website hosting and analytics providers

• Payment processors (e.g., Stripe or similar)

• Email and CRM tools

Where data is processed outside the UK, we ensure that equivalent data protection safeguards are in place.

We may also share data if required by law (e.g., safeguarding, fraud prevention).

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Cookies & Website Tracking

Our website may use Cookies to:

• Understand visitor behaviour and improve performance

• Tailor user experience and content

• Support security and functionality

You can manage cookies in your browser settings at any time.

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Your Data Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data (in certain circumstances)

• Object to or restrict processing

• Withdraw consent at any time (where applicable)

• Transfer your data to another provider

To exercise any of these rights, please contact us using the details below.

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Links to Other Websites

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites.

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Updates to This Policy

We may update this Privacy Policy occasionally to reflect legal changes or improvements to our services. The latest version will always be available on this page.

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How to Contact Us

If you have any questions or concerns about how your data is used, please contact:

📧 info@neuwavetraining.co.uk
📍25 Hilltop Road, Twyford, Berkshire RG10 9BJ

 

If you are unhappy with our response, you may also contact the UK regulator:

Information Commissioner’s Office (ICO): www.ico.org.uk