Last updated: October 2026

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Neu Wave is committed to protecting your privacy and handling your personal information responsibly, securely and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

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This policy explains how we collect, use and protect personal information when you visit our website, contact us or use our People and Neuroinclusion services.

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Who We Are

Neu Wave provides professional People and Neuroinclusion services, including HR support, management development, neurodiversity training and individual coaching.

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Data controller: Abigail Lacey, trading as Neu Wave

Email: hello@neuwave.training

Address: 25 Hilltop Road, Twyford, Berkshire RG10 9BJ

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For information we collect and use for our own business purposes, we act as the data controller. When processing employee information on behalf of a client organisation, we may act as a data processor, depending on the nature of the services provided.

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What Personal Data We Collect

We only collect personal information that is relevant and necessary to deliver our services or operate our business.

Information you provide directly:

• Name, job title and organisation

• Email address and telephone number

• Billing and payment information

• Enquiries and messages sent through our website, email or social media

• Information provided when booking training, consultancy or coaching

• Accessibility requirements or reasonable adjustment requests

• Feedback and information shared during the delivery of our services

 

Sensitive personal information

As part of our neuroinclusion and people services, we may receive information relating to neurodivergence, disability, health or employment circumstances.

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We recognise that some of this information is particularly sensitive. We only collect it where necessary, handle it confidentially and apply appropriate safeguards.

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Where special category data is processed, we identify both a lawful basis under UK GDPR and an additional legal condition permitting its use.

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Automatically collected information

When you visit our website, certain technical information may be collected, including:

• IP address and device information

• Browser type and website activity

• Cookies and analytics information, where applicable

 

How We Use Your Personal Data

We use personal information to:

• Respond to enquiries and provide requested information

• Arrange and deliver consultancy, training and coaching services

• Process bookings, purchases, payments and invoices

• Communicate with clients and provide relevant service updates

• Deliver resources and follow-up support

• Improve our website, resources and services

• Maintain appropriate business, financial and legal records

• Send marketing communications where permitted by law

 

We do not sell personal information or use it for purposes incompatible with those for which it was collected.

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Lawful Bases for Processing

Under UK GDPR, we must have a valid legal reason for processing personal information. Depending on the circumstances, we may rely on:

• Contract: To provide services you have requested or fulfil an agreement with you.

• Legitimate interests: To respond to business enquiries, maintain client relationships, protect our systems and improve our services, where these interests do not override your rights.

• Consent: Where you have actively agreed to specific activities, such as receiving marketing communications or certain uses of sensitive information.

• Legal obligation: To comply with legal, tax, accounting or regulatory requirements.

 

Where we process special category information, such as health or disability data, we also identify an appropriate condition under Article 9 of UK GDPR.

 

You can withdraw consent at any time where consent is the basis for processing.

 

Confidentiality and Individual Support

Confidentiality is particularly important in our coaching and neuroinclusion services.

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Information shared during individual coaching or support sessions is treated confidentially and will not routinely be shared with an employer or commissioning organisation.

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Where services are funded or arranged by an employer, we will explain in advance what information, if any, may be shared, with whom and for what purpose.

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Information may also be disclosed where there is an appropriate legal basis, including where required by law or necessary to address a serious safeguarding concern.

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We aim to create an environment where individuals feel comfortable discussing their experiences and support needs without unnecessary disclosure of personal information.

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How Long We Keep Your Information

We retain personal information only for as long as necessary for the purpose for which it was collected.

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Financial and accounting records are generally retained for six years, where appropriate to meet legal and business requirements.

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Other information, including enquiries, client correspondence and coaching records, is retained according to its purpose, sensitivity and applicable legal obligations.

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When information is no longer required, it is securely deleted or anonymised.

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Sharing Your Information

We do not sell or trade your personal information. We may share relevant information with trusted providers who help us deliver our services, including:

• Website hosting and analytics providers

• Payment processing services

• Email and business administration platforms

• Secure document storage and online meeting platforms

 

We take reasonable steps to ensure that appropriate data protection arrangements are in place. 

 

Where information is processed outside the UK, we ensure that appropriate legal safeguards apply.

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We may also disclose information where required or permitted by law.

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How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

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These include using appropriate security measures, restricting access to personal information and ensuring that sensitive information is handled confidentially.

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Cookies and Website Tracking

Our website uses cookies and similar technologies to support its functionality, understand website usage and improve the visitor experience. 

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Where legally required, we request your consent before placing non-essential cookies. 

 

You can manage your cookie preferences through the options provided on our website and your browser settings. 

 

Further information is available in our Cookie Policy.

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Marketing Communications

We may occasionally share information about Neu Wave services, resources, workshops and events.

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We only send electronic marketing communications where permitted by applicable data protection and electronic marketing laws.

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You can unsubscribe at any time using the link in our communications or by emailing hello@neuwave.training.

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Your Data Protection Rights

​Under UK GDPR, you have rights relating to your personal information. Depending on the circumstances, these include the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your information

• Object to or restrict certain processing activities

• Withdraw consent where processing relies on consent

• Request transfer of your information where applicable

• Challenge certain decisions made solely through automated processing, where applicable

 

These rights are subject to relevant legal conditions and exceptions.

 

To exercise your rights, please contact us using the details below. We will respond within the timeframes required by law, normally within one month.

 

Links to Other Websites

Our website may contain links to external websites and resources. We are not responsible for the content or privacy practices of third-party websites and recommend reviewing their privacy policies.

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Updates to This Policy

We may update this Privacy Policy to reflect changes to our services, working practices or legal requirements.

The latest version will always be available on our website, with the date of the most recent update shown above.

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How to Contact Us

If you have any questions about how your personal information is collected, used or protected, please contact:

📧 hello@neuwave.training
📍25 Hilltop Road, Twyford, Berkshire RG10 9BJ

 

If you are unhappy with our response, you may also contact the UK regulator: Information Commissioner’s Office (ICO): www.ico.org.uk